Privacy policy

Last updated: October 10, 2025

Celluwow® operates this online store and website, including all information, content, features, tools, products, and related services, to provide you, as a customer, with a personalized shopping experience (hereinafter referred to as the " Services ").
Celluwow® is a  Shopify- powered store, which enables us to provide these Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal data when you use our services, make purchases, or otherwise interact with us.
In the event of any conflict between our Terms and Conditions and this Privacy Policy , the latter shall prevail with regard to the collection, processing, and disclosure of your personal data.

Please read this privacy policy carefully.
By accessing and using our services, you confirm that you have read, understood, and agree to the data collection, use, and sharing procedures described herein.

What personal data we collect or process

The term "personal data" refers to information that can identify you or be associated with you.
Anonymized or non-identifiable data is not considered personal data.

We may collect or process the following categories of personal data:

  • Contact details: Name, address, billing and shipping address, telephone number, email address
  • Financial information: Credit or debit card numbers, bank details, transaction details, payment confirmations, etc.
  • Account information: Username, password, preferences, settings
  • Transaction data: viewed, added to cart, purchased, returned, exchanged or cancelled items
  • Communication data: Information you provide in correspondence with our customer service.
  • Device information: IP address, browser type, unique identifiers, device type
  • Usage information: Interactions with the website, browsing history, frequency of use

Sources of personal data

We collect personal data:

  • Directly from you when you create an account, place an order, or communicate with us
  • Automatically through cookies and similar technologies when you use our services
  • From service providers (payment, shipping, analytics providers)
  • From business partners or other third parties

How we use your personal data

We use your personal data for the following purposes:

  • Provision and improvement of services: order processing, account management, returns, shipping, personalization of the shopping experience
  • Marketing and advertising: Sending promotional messages (email, SMS, targeted advertising)
  • Security and fraud prevention: authentication, protection against fraudulent activities
  • Communication with you: Customer service, order tracking, support
  • Legal purposes: Compliance with legal obligations, cooperation with authorities, enforcement of our policies

How we share personal data

We may share your personal data:

  • To Shopify and other service providers (payment, shipping, hosting, customer service providers)
  • A marketing partner for targeted advertising
  • If you have expressly agreed (e.g. for delivery or third-party integrations)
  • To affiliated companies or as part of a business transaction (merger, acquisition)
  • To comply with legal regulations or to protect our rights, the rights of our users or third parties

Relationship with Shopify

Our services are hosted by Shopify
. Shopify collects and processes personal data to enable us to provide and improve our services.
Your data may be transferred to Shopify and to third parties in other countries.

Shopify may use this data for development, analytics, and security purposes.
For more information, see Shopify's Privacy Policy .

Third-party websites and links

Our services may contain links to third-party websites.
Celluwow® is not responsible for their content, privacy policies, or security measures.
We recommend that you read the privacy policies of these websites before interacting with them.

Data from children

Our services are not intended for children , and we do not knowingly collect personal information from children .
If you believe that a child has provided us with personal information, please contact us at info@celluwow.com  to request its deletion.

Data security and storage

We take technical and organizational security measures to protect your data.
However, no method of data transmission or storage is completely secure.
The retention period for your data depends on the purpose of the processing and our legal or contractual obligations.

Your rights and choices

Depending on where you live, you may have the following rights:

  • Right to information and access
  • Right to rectification
  • Right to erasure (“right to be forgotten”)
  • Right to data portability
  • Right to restriction or objection to processing
  • Right to withdraw consent

To exercise these rights, you can contact us at info@celluwow.com  .
If you are located in the EU/EEA or the United Kingdom , you can also contact your local data protection authority .

International data transfers

Your personal data may be transferred to and stored in countries outside your jurisdiction, particularly outside the European Economic Area (EEA)
. We use recognized mechanisms, such as the European Commission's Standard Contractual Clauses , to ensure the lawfulness of such transfers.

Changes to this privacy policy

Celluwow® may update this privacy policy at any time to reflect legal, technical, or operational changes.
The " Last Updated " date will be adjusted accordingly.

Contact

For questions, inquiries, or complaints related to this privacy policy, please contact:

📧 info@celluwow.com
🏢 Address: Greifswalder Str. 226, 10405 Berlin, Germany

In accordance with applicable data protection laws, Celluwow® is the controller responsible for the processing of your personal data.